Yopa in recruitment spree with 21 new employees

LSL and Savillis-backed online agency, Yopa, has been on a recruitment spree

It has hired 21 new joiners to work in its contact centre in Watford since May.

Yopa has totally denied rumors that it has made ‘significant’ redundancies in recent weeks, but did say that three people had moved on.

In May, we reported that Yopa had reduced staff headcount, resulting in 16 departures including that of its National Sales Director Kane Henessy.

However Yopa emphasized that it is investing in its contact center, where staff are a mix of ‘personal property advisers’ and staff dealing with inbound requests, for example, for valuation visits.

A number of those working in the Watford call center are experienced estate agents, including the team leaders.

A spokesperson for Yopa stated: “A churn of staff in contact centers is not unusual – people come and go, and there is a higher churn of staff. But Yopa is investing in its customer service. It is simply not the case that there have been significant redundancies.”

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