WorkJam and Scraffic announce new data integration to bolster frontlines

WorkJam, the digital workplace for frontline employees, announced its partnership with Scraffic to deliver the advanced digital workplace with real-time customer traffic data.

The partnership gives companies the foundational tools to create and manage tasks, communication, training, and more, tied to real-time customer foot traffic — ultimately changing how businesses can operate.

“Scraffic’s real-time traffic data combined with WorkJam’s integrated modules create the most powerful way to manage frontline tasks and targeted communication. The partnership allows managers to become more predictive and proactive with frontline operations, contrary to traditional reactive and manual processes,” said John West, CEO of Scraffic. “Scraffic is revolutionizing foot traffic counting by utilizing IoT and AI-based technology to provide an affordable real-time solution, making data accessible to organizations both large and small."

The partnership leverages WorkJam’s newly extended task management module and digital workplace platform with Scraffic’s data analytics to gain real-time insight on store performance, allowing organizations to make more informed frontline management decisions. Which, in turn, creates enhanced customer service experiences and an improved bottom line, while increasing manager productivity.

“Our partnership with Scraffic enables their real-time foot traffic triggers to become even more actionable by leveraging WorkJam’s connectivity to the frontline workforce. With the WorkJam Digital Workplace in the palm of every employees’ hand, insights gleaned from Scraffic’s traffic solution can rapidly impact store operations,” said Kristina Mattecheck, Director of Alliances at WorkJam. “We look forward to helping our shared customers develop more productive workflows.”

WorkJam’s unified platform improves the customer experience (CX) by improving the employee experience (EX); streamlining scheduling, communication, training, task management, and more into a unified application for employees across a wide range of industries, enabling companies with non-desk workers to achieve outsized operational improvements, foster collaboration, build their culture and discover new ways of doing business.

SOURCE WorkJam and Scraffic