This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.
Currently the services of this online platform, which began its journey in Madrid in 2017, already offers its services in other cities such as Barcelona, Zaragoza and Alicante.
As Miranda explains, Multihelpers differs from other platforms such as Jobin, Habitíssimo or Quotatis because "we are the only ones who focus on the client solving their problem, not just receiving budgets."
"This makes us the fastest, most economical and trustworthy," he continues.
And it is that from Multihelpers they claim to offer budgets in minutes and solve 70% of the services within 24 hours, “so for the next day or even the same day, you can have a handyman solving the incidence,” he says Adrián Miranda.
“We are economical because our prices are calculated taking into account all the factors that surround the service, we minimize costs and collaborate with competitive professionals in the market. Also in our prices the displacement is included, so no extra costs are added. And we are reliable for customers because only the best Helpers in each city work, thanks to the rating of all services. We also offer a civil liability insurance from Allianz and offer after-sales service that assures users that the services are performed as expected. Services are paid in advance for what at the time it is performed, the client signs a document of compliance and only if it is favorable, the professional charges the service. In the case of not being favorable, the Helper must solve the incidents. This ensures that the customer has the backing that their service will be resolved correctly.”
Home Helpers
From hanging a shelf, painting a wall, fixing a tap or renovating a bathroom, these are some of the services that can be requested at Multihelpers.
The Helpers are the self-employed or companies, rigorously selected, that provide repair and maintenance service to the users.
This platform was initially born as a horizontal model of P2P services throughout Spain, "an Amazon kind of services for people," as they define it. But after new months, the business led to a transactional model centered on the vertical of repairs and home improvements, becoming "the Cabify of home professionals."
“Companies rely on Multihelpers for the speed of management and for the variety of services offered. We streamline the search for a trusted professional for the different types of services they need to solve in their day to day. In addition, through the profile you can track all the services, seeing the description, the budget, the Helper, the state, you can even choose the date and time you want to carry out and assess the service once finished.”
One of the collaborating companies of this platform is Leroy Merlin. “We are a very useful resource since in the same place we can carry out many of the services that they need to solve,” explains Miranda. Also from Multihelpers they ensure that all Habitíssimo users “receive yes or yes a budget according to their needs and we carry out many of the services that they are requested.”
This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.