MakeMyTrip files case against HDFC Bank over Jet Airways ticket refunding

MakeMyTrip has filed a case accussing HDFC Bank of deducting money from its accounts to refund customres who bad booked Jet Airways tickets

More than six months after Jet Airways grounded all its flights, travel portal MakeMyTrip (MMT) and HDFC Bank are engaged in a legal battle over refund of tickets that got cancelled after the airline went bust, people familiar with the matter told ET.

MakeMyTrip has filed a case in the Delhi High Court accusing HDFC Bank of deducting money from its accounts to refund customers who had booked Jet Airways tickets—which eventually turned void as flights got cancelled—on MMT platform using HDFC Bank credit and debit cards.

MMT lawyers argued that HDFC Bank has been deducting full ticket amounts even though the Gurugram-based ticketing portal had already paid the ticket charges to Jet after deducting its small convenience fees. Hence, it is the airline that is liable for payment and not MMT, they told the court.

HDFC Bank’s lawyers, in the subsequent hearings, argued that the bank has deducted money out of a separate merchant account and has done it in accordance with a “merchant agreement” it has signed with its merchant, MMT, and that the bank is very much “within rights” to do so as per the agreement.

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