LionDesk unveils 'Gabby', a chatbot lead conversion assistant

New lead assist tool 'Gabby' sets itself apart from other chatbots by using 'highly conversational discourse' when communication with buyers and sellers

Real estate CRM LionDesk announced this week that it launched a new, tech-powered lead qualification tool that will chat with potential homebuyers and sellers via text message.

The tool, officially dubbed Lead Assist but nicknamed “Gabby,” functions as a text message-based chatbot. It’s designed to “qualify incoming leads with the goal of booking appointments,” according to a company statement. The assistant will engage with potential clients using “highly conversational discourse” and is trained to recognize key words that could shed light on a real estate transaction, such as “just married.”

The tool is also programmed to ask potential clients about their timelines and financial situations, among other things, and will reach out to potential clients at least 15 times over the course of 90 days.

In a statement, LionDesk founder and CEO David Anderson described the new tool as a way for his company’s clients to “increase their conversion, and more importantly give them more time to spend on important life moments and highest revenue producing activities.”

A company spokesperson told Inman that Gabby uses machine learning and can adapt while communicating with potential home buyers and sellers.

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