Four steps to achieve Super-host category on Airbnb

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

Summer is coming and with that, comes the time to book for the holidays. Reaching the Airbnb super-host category is not only an ego boost, but also brings great advantages to those who host on the home rental platform.

To be a super-host, you only have to meet a few requirements and, in the next evaluation, you will be assessed if you deserve or do not belong in this category. Becoming one of them depends solely on you.

Guesty property manager has five key points to make the process easier:

• At least 10 guests per year. It sounds easy enough, especially if you have several properties. However, it is essential to update the profiles with high quality photos. Consider making a specific promotion that no one can resist, in the long run it will give results.
• Quick response to the guests. Treat your guests as you would with a fire alarm: respond immediately.

Airbnb calculates the response rate once a year. To pass the test, you need a response rate of at least 90%. This could be the hardest part of being a host, but fortunately, automation tools have this covered.

Most property management software providers, such as Guesty, are equipped to send scheduled messages to guests at specific times during their stay. The best part? The information of the guests is included in the template, which makes it think that the information is personalized.

In the event that a guest asks you a question for which you do not have the answer immediately, it is best to answer as soon as possible with a simple message that you will receive an answer as soon as possible. Airbnb analyze the response time, not the response itself. In addition, the Guesty users, who have more than five lists, can use the Guest Communication Service 24/7 in which a team of professional receptionists will manage the queries of the guests from their reservation to the departure.

• Receive at least 5 stars in 80% of the user's ratings. What goes, comes back, and in this industry, providing a 5-star service, is to earn a 5-star rating.

Airbnb will remind your guests to leave a review, but do not hesitate to ask them for a 5 star review. Do not let a couple of bad reviews scare you. Remember, to pass this test you only need to get 5 stars in 80% of your reservations.

If an opinion is not so good, take the opportunity to learn from it and improve as a host. Airbnb will provide you with personal statistics of your qualifications and will even take into account the progress.

• Do not cancel a reservation except for a major reason. As a host, your obligations to guests begin long before check-in. The number one obligation begins at the moment in which your guest reserves his rent; You have committed to house them. Unless absolutely necessary, do not cancel.

If you are going to be out of town, at your cousin's wedding, be sure to mark it on the calendar in advance or that someone you trust can take care of your guests. Exceptions to this rule are made for emergencies or unavoidable circumstances.

If you follow these four steps, you should receive your Airbnb Super-host badge at any time; and once you've won your medal of honor, you only have one step left: keep it.

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

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