Telefónica collaborates in digitizing the workplace for Bankia

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

Bankia, the fourth largest financial institution in Spain, has developed with Telefónica Empresas a monitoring platform that reports in real time what happens in the offices, allowing it to anticipate and fix equipment failures, such as computers and printers, and detect possible incidents.

The bank has enough information to be able to develop a 24x7 integral management and service model for the 2,280 offices it has in Spain.

Proactive monitoring has also allowed the most critical elements of the branch network, such as tellers and recyclers, to have a cash availability ratio of over 98%, one of the highest in Spanish banking, and can be solved remotely. All this has resulted in a better operation by the bank towards its customers, and has improved the image of the entity to users and employees.

Telefónica has implemented a unified management technology model for all the companies that joined Bankia, in which communications between sites, connectivity and the cloud are prioritized. In addition, the WiFi solution with WAN connectivity allows both Bankia employees and customers to enjoy a secure connectivity environment.

In addition, the collaboration between Telefónica and Bankia will also serve to launch a technical laboratory for the search of new ideas to develop projects for the continuous improvement of processes and channels, which will help adapt the services provided by Telefónica to the new challenges to which it is Bankia faces, since it is expected that in 2020 two thirds of its customers will be digital.

Among the initiatives that are contemplated in the future is the development of new applications that allow differential management of customer profiles, or other developments that improve physical and digital security.

These projects are part of the Bank's Strategic Plan for the period of time between 2018 and 2020, and for which a collaboration agreement has been reached to boost the digitization of the job, which will help increase the effectiveness of the commercial and administrative management of its 16,000 employees.

This article was written and published in Spanish and has been translated into English via Google Translate. Click here to read the original article.

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